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Privacy Policy - Gas Support Services

 

 

 

 

 

 

Privacy Policy – Introduction

This privacy policy sets out how “www.gassupportservices.co.uk” uses and protects any information that you give “www.gassupportservices.co.uk” when you use this website. “www.gassupportservices.co.uk” is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

“www.gassupportservices.co.uk” may change this privacy policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This updated privacy policy is effective from 22/05/2018.

The privacy of your data is very important to us. We would like to say the following as a statement to support this:

  • We aim to make sure that you are fully aware of all the potential data that we may gather, how we gather it, how we use and share your personal information.
  • We aim to make it as simple as possible for you to control what information we use or delete
  • We endeavor to only request information we need to operate our business and are careful how we use the data.
  • We only store personal information for only as long as we have a reason to keep it.
  • We aim to make our Terms and Conditions and Privacy Policy as simple to understand as we possibly can with reference to regulatory guidelines.

Our Privacy Policy

Who is Our Data controller

The Data Controller for “www.gassupportservices.co.uk” is  Mr Marc Lockley.  The Gas Support Services website and business is owned by Goto Gas Limited.

The contact details for the business are:

Marc Lockley
234 Stakes Hill Road,
Waterlooville,
Hampshire,
PO7 5UF

Mobile 07770 966727

Landline 02392 267105

Email: gotogaslimited@gmail.com

What information do we collect?

We may collect the following information:

  • Name, job title and company
  • Home Address
  • Delivery Address/s
  • Any contact information including email address
  • Single / Multiple Contact Numbers
  • Demographic information e.g. postcodes
  • Periodically, other types of information relevant to customer surveys and/or offers

If and when we collect information about you we will have a reason to do so connected with our business requirements. As an example of this, to provide our Services and normal daily operations, communications with or to you and generally to improve our services.

Generally, we collect information in three ways: 1) When you provide information to us 2) Automatically through normal operation of our services and 3) From outside sources.

1) Information You Provide to Us

We only look to collect information to operate our business effectively, here are some examples: 

  • Your Account: Basic Information: Obviously each person will require an individual account so we will need you to provide us with basic information so we can set up your account.
  • Public Profile Information: Once you have an account with us, we will collect any information that you provide for your public profile. As an example, if you have a WordPress or Joomla account, your username is part of that public profile, along with any other information you put into your public profile, such as a photo or an “About Me” description. Please keep this in mind when deciding what information to provide to us.
  • Purchase Transaction and Billing Information: If and when you purchase something from us e.g. A membership / Subscription, a Template, Document, Free Download, Support Services, Repair Services, Product or Products, you will probably provide additional personal and payment information which each system will require to process the transaction and your payment, such as your name, credit card information, and contact information.
  • Personal Credentials: We have many types of services so depending on the services you use, it may be necessary for you to provide us with credentials. As an example, this may be username and password if you have a login problem. This will clearly help us resolve any issues you might have and help us troubleshoot to enable a resolution.
  • Content Information: From time to time, we may request (or you might provide) information about you or articles you have written, we will only use this information with your consent.
  • General Communications With Us (Hello, how are things! Could you help me!): In our day to day activities, you may provide us with requests for information e.g. help emails ( or we may request information from you). Also, you may provide us with information when you respond to surveys, quizzes, product information or forums (posts).

Information We Collect Automatically

In our ‘Day to day’ operations, we also collect some information automatically:

  • What are Cookies and why we use the information from them and Other Technologies: A cookie is a string of information that a website stores on a visitor’s computer, and that the visitor’s browser provides to the website each time the visitor returns. Pixel tags (also called web beacons) are small blocks of code placed on websites and emails. We use cookies and other technologies to help us identify and track visitors, usage, and access preferences for our Services, as well as track and understand email campaign effectiveness and to deliver targeted ads. For more information about our use of cookies and other technologies for tracking, including how you can control the use of cookies, please see our Cookie Policy.
  • Log and Account Information: To run our business effectively and like most online service and product providers, we collect information that web browsers, mobile devices, and servers typically make available. As an example, browser type, IP address, unique device identifiers, language preference, referring site, the date and time of access, operating system, and mobile network information. We also may collect log information when you use our Services–for example, when you create or make changes to your website on WordPress.com.
  • Usage Information: To run our business effectively, we collect information about your usage of our Services and Products. As an example we/ or our plugins (extensions) may track information like your email address, product shop settings, PHP settings, and other features for our site along with information about you online store e.g. aggregate number of orders and customers.  We do these so we can continually improve our services by tracking how our customers behave and what they use / purchase most.
  • Your Location Information: We and/or our plugins/extensions may determine the approximate location of your device from your IP address. We collect and use this information to, for example, calculate how many people visit our Services from certain geographic regions or mobile apps.
  • Stored Information: We may access information stored on your mobile device via our mobile app. We access this stored information through your device operating system’s permissions.

Information We Collect from Other Sources

We may collect information about you from additional sources e.g. Google, Twitter, or if you create or log into your WordPress.com account through another service (like Google) or if you connect your website or account to a social media service. We will receive information from that service (such as your username, basic profile information, and friends list) via the authorization procedures used by that service. Please note: the information we can receive depends on which services you authorize and any options that are available.

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

  • To provide our Services
    • To set up and maintain your account
    • Charge you for any of our paid services
    • Charge you for products
  • Improve our Services
    • To further develop our Services
    • Add new features
    • Tailor Products stocked by Purchases made
    • Tailor information pages by user volume and posts
    • Develop information and information supply by most popular types of interaction
    • Use search engine information to make website improvements
  • Monitor and analyze trends
    • To better understand how users interact with our Services
    • To improve our Services and make them easier to use
  • Advertising
    • To measure, gauge, and improve the effectiveness of our advertising
    • Better understand user retention and attrition
  • Improve Customer Service
    • To monitor and prevent any problems with our Services
    • To protect the security of our Services, detect and prevent fraudulent transactions and other illegal activities
    • To fight spam, and protect the rights and property 
  • To Communicate – with you (as an example):
    • Email, about offers and promotions
    • Request your feedback
    • Keep you up to date products or services
  • To personalize your experience using our Services

Why do we require to collect information – European Union (EU Data Protection Laws)

Our grounds for collecting and using this information is so that)

  1. We require the information to operate our business effectively.
  2. The information is necessary to fulfil our obligation to our terms of service (Terms and Conditions) or agreements made to administer each Account, Purchase, Subscription or Membership, or
  3. Compliance with legal or regulatory obligations, or
  4. To protect the interests of an individual, organisation or other, or
  5. You (our customer, subscriber, member, user) have given us consent.

Sharing Information

Statement: ‘At no time do we sell our users’ private personal information.’

To operate our business effectively and in limited amounts we will share information about you as below:

  • Our Business Subsidiaries, Employees, and Independent Contractors: To operate our business we may disclose information about you to our business subsidiaries, our employees, and individuals who are our independent contractors that need to know the information in order to help us provide our Services or to process the information on our behalf. All our subsidiaries, employees, and independent contractors are instructed to follow this Privacy Policy for the personal information that we share with them.
  • Legal Requests: In unusual circumstances, we may be legally bound to supply information about you.
  • Danger to Protective Rights, Property, and Others: If we believe there is an imminent danger to person, property or rights, we may disclose information about you when we believe in good faith that disclosure is reasonably necessary to protect.
  • Third Party Vendors: We may share information about you with third party vendors who need to know information about you in order to provide their services to us, or to provide their services to you or your site. E.g product delivery services, payment providers, shopping carts and similar. We require vendors to agree to privacy commitments in order to share information with them.
  • Business Transfers: If we merge our business, sell the business or part of it, company assets or go into a bankruptcy position then we may have to release user information. If any of these situations occurred, the pseson receiving this information would still be bound by the existing Privacy Policy.
  • Your Consent: With your consent, we may share and disclose information at your direction.
  • Published Support Requests / Testimonials: If you request support e.g. via email or supply us with a testimonial, we reserve the right to publish that request / testimonial in order to help us clarify or respond to your request or to help us identify your opinion to other users as regards our products or services.

Publicly Shared Information

For example, ‘Likes.’ Public information can be indexed by search and and third parties so please bear in mind what you would like to share.

How long do we store / keep your information?

We only look to keep your information as long as we feel it it necessary to operate our business operations effectively. 

Security

We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We would strongly ask that you do not use passwords and secret information duplicated on other systems as no system is 100% secure at all times all though we endeavor to do our best to protect your information.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

What ‘Choices’ do you have?

When it comes to the information about you, there are several choices available to you:

  • Close your account
    • This could mean the closure of (please bare in mind that we may still keep your information to complete our business interests so you would need to contact us to fully identify what information we retain and your requirements toward this).:
      • A standard account
      • A Membership or Subscription
      • A Profile
  • You have the right to limit the Information that You Provide Us: If you have an account with us, you control what information you can choose and you may not choose to supply any optional account information, profile information, and transaction and billing information. This may affect the service you receive or are open / accessible to but it is still your right
  • You can Limit Access to Information On Your Mobile Device: If you access your mobile phone device, you will see that your device operating system should provide you with the ability to stop / limit / discontinue the our ability to collect stored information or location information via our mobile apps.If you choose to do this then you may / or may not lose some of the features of our products, services or information.
  • Electronic Communications: In our course of normal operations we may sometimes send promotional material, emails, flyers, quizzes and you are at liberty to opt out of any or all of these.
  • You can Reject Cookies: If you access your browser you can set it to reject cookies.

Reminder – Control of your personal information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen. You may request details of personal information which we hold about you under the Data Protection Act 2018. A small fee will be payable. If you would like a copy of the information held on you please use the ‘Contact Us page on the website to arrange a communication. If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible via the ‘Contact Us page. We will promptly correct any information found to be incorrect.

Third Party Software / Plugins / Extensions

From time to time our systems may benefit from the use of third party software / plugins / extensions. Please keep in mind that when you interact with them you may provide information about yourself to those third parties. We don’t own or control these third parties and they have their own rules about collection, use and sharing of information. If you would like a list of the third party software / plugins / extensions then please ‘Contact Us and we will provide you with a current list.

What are Your Rights?

If you fall under the scope of the European General Data Protection Regulation (GDPR), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

  • Object to our use and processing of your personal data
  • Request that we limit our use and processing of your personal data
  • Request portability of your personal data
  • Request access to your personal data
  • Request correction or deletion of your personal data

As a standard, you can usually access, delete or correct your personal data using your standard account settings. If this is not available or doesn’t reach the data you require to alter then you can do this by making contact with us.

If you are in any way unsure about our Privacy Policy then we urge you to make contact with us as soon as you can and we will provide you with the information you require (that we are required to provide).

Please contact us via your normal route or by the Contact Form as a first point of contact and we will respond quickly to your request.

EU individuals also have the right to make a complaint to a government supervisory authority.